Returns & Exchanges
At Upside Drinks, we want you to be completely satisfied with your purchase; if your order arrives damaged or incorrect, we offer a 30-day window for returns and exchanges on unopened items. Due to the perishable nature of our products, we cannot accept returns on items that have been opened or consumed.
Initiate Your Request
Contact our support team with your order number and photos of the items you wish to return or exchange.
Receive Authorization
Our team will review your request within 48 hours and provide a prepaid shipping label if the return is due to damage or error.
Pack and Ship
Securely package the unopened beverages in their original shipping box to ensure they arrive back to us safely.
Refund Processing
Once we receive and inspect your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing